Privacy Policy
Last Updated: May 13, 2026
At iDomus, we are committed to protecting the privacy and security of the data collected through our Smart Metering solutions. This Privacy Policy explains how we collect, use, and safeguard your information within the scope of our IIoT (Industrial Internet of Things) infrastructure and the SiMBA platform.
1. Data Collection
We collect the following categories of data to ensure the efficient operation of the smart metering system:
- Consumption Metadata: Remote readings of water, gas, electricity, and thermal energy transmitted via LoRaWAN and other radio modules.
- Network Telemetry: Technical data regarding signal quality, battery levels of devices, and diagnostic alerts related to hardware integrity.
- User Identification: For users of the SiMBA platform, we may process names, contact details, and installation addresses required for billing and reporting.
- System Security Logs: Information regarding unauthorized access attempts or physical tampering with the metering devices.
2. Purpose of Data Processing
The collected data is used for the following purposes:
- Automated Accounting: To provide accurate, real-time consumption data to utility providers and consumers.
- Resource Optimization: To analyze consumption patterns and identify potential leaks or energy waste.
- Billing Integration: To generate invoices and financial reports via the SiMBA platform.
- Predictive Maintenance: To monitor the health of the infrastructure and prevent service interruptions.
3. Data Sharing and Disclosure
We do not sell your data. Information is only shared with:
- Utility Service Providers: The specific companies responsible for your resource distribution.
- Authorized Partners: Third-party technical providers who assist in maintaining the LoRaWAN network or cloud infrastructure under strict confidentiality agreements.
- Legal Compliance: When required by the laws of the Republic of Moldova or international regulations.
4. Data Security
We implement industry-standard security measures, including:
- End-to-end encryption for data transmission from meters to gateways.
- Secure cloud storage with restricted access protocols.
- Continuous monitoring of the IIoT ecosystem to detect and mitigate cyber threats.
5. Your Rights
As a user, you have the right to access the consumption data recorded for your account, request corrections to personal information, and inquire about the data retention periods relevant to your specific service contract.
6. Contact Us
If you have any questions regarding this Privacy Policy or how your data is handled, please contact the iDomus Data Protection Team: